REFUND AND EXCHANGE INFORMATION

Please find below our terms and conditions pertaining to returning merchandise:
  1. We can only provide returns and exchanges for merchandise that was purchased from BassBooks.com.
  2. We offer a 30-day return and exchange period on our merchandise from the date of purchase.
  3. Unfortunately, due to the deep discounts extended in wholesale/resale orders, refunds are not available.
    Exchanges are possible. It's best to contact us with specific details, so we can work to best assist.
  4. Merchandise must be returned in new, resalable condition.
    For a full refund, we require the merchandise be returned in the same condition in which it was delivered.
  5. DVDs, VHS Videos, Audio CDs & other Digital Media purchased can not be returned if opened but it can be exchanged if defective, for the exact same title. These items must be unopened and still in their original plastic wrapping.
  6. Shipping & Handling charges are non-refundable.
  7. We refund in the same manner in which we receive payment. For example, if merchandise was paid by credit card, we will in turn, refund the credit card that was initially charged for the purchase.
  8. Refunds are normally processed within 24-48 hours from when returned merchandise is received.
  9. After processing your return, we will reply via email confirming receipt, acknowledgement of your refund or provide an explanation why your refund is not yet completed.
Returned merchandise should be sent here:
BassBooks.com
Attn: Returns
PO BOX 19158
San Diego, CA 92159

Please include your order # with the returned merchandise. If you don’t know your order #, please include your name, address, phone, email – any other contact information we may use to know who you are.

If you have any questions and/or would like additional information, please contact us. Here to help as much as we can.