Please find below our terms and conditions pertaining to returning merchandise:
- We can only provide returns and exchanges for merchandise that was purchased
from BassBooks.com.
- We offer a 30-day return and exchange period on our merchandise from the
date of purchase.
- Merchandise must be returned in new, resalable condition.
For a full refund, we require the merchandise be returned in the same condition
in which it was delivered.
- DVDs, VHS Videos, Audio CDs & other Digital Media purchased can not
be returned if opened but it can be exchanged if defective, for the exact
same title. These items must be unopened and still in their original plastic
wrapping.
- Shipping & Handling charges are non-refundable.
- We refund in the same manner in which we receive payment. For example,
if merchandise was paid by credit card, we will in turn, refund the credit
card that was initially charged for the purchase.
- Refunds are normally processed within 24-48 hours from when returned merchandise
is received.
- After processing your return, we will reply via email confirming receipt,
acknowledgement of your refund or provide an explanation why your refund is
not yet completed.
Returned merchandise should be sent here:
BassBooks.com
Attn: Returns
PO BOX 19158
San Diego, CA 92159
Please include your order # with the returned merchandise. If you don’t know your
order #, please include your name, address, phone, email – any other contact information
we may use to know who you are.
If you have any questions and/or would like additional information, please contact
us. Here to help as much as we can. |
